Trouble sending email via Chat
Nov 29, 18:07 GMTResolved - Email sending via Live Chat is now operating normally.Nov 29, 15:13 GMTInvestigating - Email sending via Live Chat is currently down. We are looking into it.
View ArticleIssues for some customers accessing their GoSquared accounts
Jan 27, 18:37 GMTResolved - The issues affecting the GoSquared account area are now resolved.Jan 27, 18:23 GMTMonitoring - The issues affecting access to GoSquared accounts have been addressed. We're...
View ArticleIncorrect reported numbers of concurrent visitors
Jan 29, 11:56 GMTResolved - This incident has been resolved.Jan 29, 09:43 GMTMonitoring - A small number of projects may currently be seeing under-reported numbers of concurrent visitors in the Now...
View ArticleProcessing delay to data in People
Apr 27, 18:27 BSTResolved - Data processing has returned to real-time and all services are now fully operational.Apr 27, 18:14 BSTMonitoring - Data is currently being processed in a backlog and we're...
View ArticleWe're currently experiencing issues and are actively investigating
May 4, 09:07 BSTResolved - All services operationalMay 3, 17:58 BSTUpdate - Customers should now be experiencing standard performance across the GoSquared platform. Analytics, Inbox, Customer Data Hub,...
View ArticleDegraded live chat availability
May 21, 10:33 BSTResolved - All services are operating normallyMay 21, 08:12 BSTMonitoring - Inbox and Live Chat are now available. We are monitoring the situation to ensure performance is back to...
View ArticleDelay processing data in Customer Data Hub
Oct 23, 11:19 BSTResolved - Data processing is now back to real time. All systems operationalOct 23, 10:58 BSTMonitoring - A fix has been deployed and delayed data is being processed. We're continuing...
View ArticleIssues with Live Chat, Automation, and Customer Data Hub
Nov 25, 11:51 GMTResolved - We have addressed the issues affecting availability of Live Chat and Automation. All services operational.Nov 25, 09:49 GMTUpdate - We are continuing to investigate this...
View ArticleDelay to data processing in
Nov 25, 18:57 GMTResolved - Data processing is now back to real-time and all services are operating as normal. We'll continue to monitor for any further issues.Nov 25, 18:23 GMTMonitoring - Data is...
View ArticleDelayed data processing in Data Hub and Automation
Feb 3, 10:30 GMTResolved - Data processing is back to normal without any delay. All systems operationalFeb 2, 11:15 GMTInvestigating - We're currently investigating delayed data processing affecting...
View ArticleDelay processing data
Apr 1, 09:32 BSTResolved - Data processing is back to real time, all services operating normallyApr 1, 09:06 BSTMonitoring - Data processing is recovering and catching up to real-time, we're continuing...
View ArticleDatabase maintenance
Jun 2, 08:00 BSTCompleted - The scheduled maintenance has been completed.Jun 2, 07:59 BSTVerifying - Database maintenance is now complete. Some sites may be reporting an unexpected dip in reported...
View ArticleData delay in Chat, Automation and Customer Data Hub
Sep 14, 13:16 BSTResolved - Data processing is now back to real-time.Sep 14, 11:57 BSTMonitoring - We've addressed the cause of the data delay and process is returning to normalSep 14, 10:55...
View ArticleDelayed data processing and API errors
Sep 15, 11:01 BSTResolved - Data processing is back to normalSep 15, 10:10 BSTInvestigating - We're investigating a delay to data being processed in Customer Data Hub and Live Chat, along with 500...
View ArticleErrors affecting billing
Sep 23, 11:50 BSTResolved - This incident has been resolved.Sep 23, 09:37 BSTIdentified - Our payment provider is experiencing issues causing errors in the GoSquared billing system. Some users may...
View ArticleIssues affecting tracking, chat and GoSquared accounts
Oct 29, 21:34 BSTResolved - All services operationalOct 29, 16:07 BSTMonitoring - We're continuing to monitor as all reported data returns to normal.Oct 29, 15:39 BSTIdentified - We've identified the...
View ArticleLatency on Contacts & Live Chat
Mar 30, 16:15 BSTResolved - All services operationalMar 30, 15:25 BSTMonitoring - We've identified the cause of the issues affecting Contacts and Live Chat and deployed a fix. Services are returning to...
View ArticleDrop in reported analytics numbers
May 11, 21:10 BSTResolved - All systems have returned to normalMay 11, 19:03 BSTMonitoring - Reported concurrent visitor numbers in the Now Dashboard are returning to normal for affected projects,...
View ArticleInbox errors affecting some projects
May 25, 17:53 BSTResolved - All services operationalMay 25, 16:55 BSTUpdate - We are continuing to monitor for any further issues.May 25, 16:54 BSTMonitoring - We've addressed the issue affecting Inbox...
View ArticleIssues with data in Contacts, Engage, and Live Chat
Aug 2, 20:50 BSTResolved - All services operationalAug 2, 17:42 BSTInvestigating - We’re currently resolving unexpected issues that will affect Contacts, Engage, and Live Chat and we’re currently...
View ArticleMultiple issues affecting GoSquared availability
Aug 21, 23:56 BSTResolved - All services operationalAug 21, 23:50 BSTMonitoring - Services are returning to normal, we're continuing to monitorAug 21, 23:38 BSTIdentified - We've identified the cause...
View ArticleIssues with data in Contacts, Engage, and Live Chat
Aug 23, 17:12 BSTResolved - All systems operationalAug 23, 16:09 BSTMonitoring - Services are returning to normal. Some Smart Group-based automations and automated messages may be delayed while systems...
View ArticleIssue with Live Chat and Inbox
Aug 31, 17:07 BSTResolved - All services are back to normal.Aug 31, 16:35 BSTInvestigating - We're currently investigating an issue that is impacting Live Chat and Inbox. We'll report updates we have...
View ArticleWe are investigating an issue causing data and platform access to be unavailable
Oct 3, 18:40 BSTResolved - All services operationalOct 3, 16:59 BSTMonitoring - Most services have returned to normal. Reported visitor numbers in the Now dashboard may show slightly lower than...
View ArticleService provider outage, affecting several components
Jun 13, 22:45 BSTResolved - All services operationalJun 13, 21:36 BSTMonitoring - The areas affect are returning to normal. Analytics dashboards are now operating as expected. Delivery of emails for...
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